Long-term customer service award
Speaking of putting the customer at the center of things: United Airlines showed its commitment to a customer when it honored its policy to apply the cost of an unused ticket to a new ticket.
Honoring their own policy might not sound like much, but in this case, the unused ticket was a special case: it was bought for a December 1998 flight. The customer found the old-school paper ticket in a box underneath his bed.
So 7 years after the airline merged with Continental, 10 years since they stopped using paper tickets, 12 years after the company emerged from bankruptcy, and 19 years since the ticket itself was issued… United issued a $378 credit, the cost of the 1998 ticket. They did the right thing by the customer—and it’s probably also earned them a good deal more than $378 in PR (you’re welcome, United).
Your Instagrams are the same as everyone else’s
All Instagram users are probably a little guilty of taking a cliché picture or two—or three, or six, or, well, a feed-ful of them.
Oliver KMIA decided to highlight this. Traveling in Europe, he found that fellow tourists were glued to their phones and cameras, trying to get the perfect photo, but not really experiencing the place. Thing is, the perfect photo they’re trying to get is the same photo everyone else already has—which he proved with this video, compiling hundreds of similar vacation images into a quick-fire montage.
Take it as inspiration to check off all the shots you should get—or as inspiration to find something a little different. And if you’re a destination, maybe it’s an opportunity to showcase your lesser-known sights? “Get the photo your friends don’t have”.